Junior Customer Support Specialist (NL/FR)

📍 Location: Braine L’Alleud – Hybrid (2–3 days per week in the office)

📅 Start Date: ASAP

What we offer: 29 holidays + your birthday off 🎂, hospitalisation cover (Alan) + group insurance & pension 🏥, generous mobility allowance 🚲, WFH allowance 🏡, meal vouchers 🍽️, plus a friendly, international team 🌍 and plenty of room to grow 🚀.

Recently graduated? A digital native who enjoys exploring apps and solving tech challenges?

Ready to kickstart your career with hands-on experience at an international SaaS B2B company? This is your chance! 🚀

As a Junior Customer Support team member, you’ll step straight into a customer-facing role, helping our users get the most out of our product and keeping customer satisfaction high. Your work will make a direct impact on this success.

What you’ll be doing:

• Be the first line of support for our customers, from small businesses to large enterprises
• Handle around 130–150 user requests weekly via chat, email, and phone with your team
• Understand customer problems, investigate the root cause, and propose solutions that fit their needs, whether it’s using a specific feature, resolving a bug, or finding a workaround
• Work alongside the Development and Products teams to find solutions when issues require deeper investigation
• Collaborate closely with Customer Success Managers to share insights about customer accounts, spot potential risks or opportunities, and make sure customers get proactive and tailored support when needed
• Contribute to internal projects, such as improving our chatbot, enhancing help desk content, or cross-departmental initiatives
• Master essential support tools like Intercom, Aircall, and JIRA
• Make sure customers feel guided, valued, and helped, as quickly and effectively as possible

What’s next for you?

We’re serious about growing our people. Previous Support team members have moved into Customer Success, Sales, and other roles. Whether you want to stay technical or develop your customer relationship skills, we’ll support your journey.

About you:

• Fluent Dutch and French, plus a good level of English
• A natural problem-solver, with a high level of accuracy and attention to detail, who enjoys helping customers get the most out of a product
• Strong communication skills with a customer-first mindset. You’re comfortable talking via chat, email, and phone
• Committed to ensuring ticket support continuity and following through on issues until they are fully resolved or escalating when needed
• Organized and able to manage multiple requests without losing focus on quality and customer satisfaction
• Curious and eager to explore different topics beyond your day-to-day tasks
• Comfortable working autonomously while collaborating effectively with others
• Driven, self-motivated, enthusiastic and with a “can-do” attitude
• Adaptable and comfortable working in a dynamic environment
• You have an interest in new and emerging technologies

About us:

• You will work with a team of 55+ people who are passionate about bringing modern technologies to the construction industry.
• Our software products are used to build houses & apartments, office buildings, commercial centres, wind farms, highways and many other cool projects out there!
• Our Belgian office is located in Braine L'Alleud just next to the Kinnepolis

Come as you are!

We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, age, disability, or any other protected status.