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Fortino Capital

Customer Success Engineer

Maxxton

Maxxton

Customer Service, Sales & Business Development
Posted on Thursday, December 14, 2023

Customer Success Engineer

Work with us as a Customer Success Engineer in a challenging, ambitious, and international company!

We are looking for a Customer Success Engineer with 1-3 years of experience for our Pune office. We are looking forward to grow our teams with people who share our energy and enthusiasm for creating the best experience for our customers.

  • A challenging and ambitious work environment in a young and dynamic organisation with global offices in the Netherlands (HQ) and Pune (India)
  • Good salary and benefits
What will your job be?
  • Understand how the product works and how it is used by customers.
  • Work closely with customers to answer queries about features and capabilities of our product.
  • Interact with customers on/off-site to troubleshoot issues.
  • Provide workarounds by leveraging your troubleshooting skills.
  • Provide suggestions on how to configure the product based on customer requirement
  • Carry out the configuration tasks and encourage customers to do these tasks on their own.
  • Develop knowledge-based articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Provide technical expertise, guidance, mentor-ship to team members.
  • Follow and contribute to existing processes to manage customer requests efficiently.
  • Role may involve travel to customer locations.
Skills required:
  • Analytical and problem-solving skills
  • Good communication and inter-personal skills
  • Must have experience in API
What you will need to have:
  • Any Graduate in Any Specialization

Are you the one we are looking for? Get in contact with us and who knows you might be in our office next week to talk about the opportunities. Please send your CV and short cover letter to [email protected].

We are here to help! Drop us a line, if you want to know more about career opportunities at Maxxton.

[email protected]
Jobs Maxxton
Working at Maxxton means giving everything to every challenge that comes your way. At Maxxton we are proud of teamwork and appreciate top performances. You work with passionate people on innovative solutions, all to improve our software for the hospitality industry. People with different backgrounds, but all with the same ambition to embrace new ideas and technical innovations, are working together to continuously improve.
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