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Fortino Capital

Customer Success Analyst

Maxxton

Maxxton

IT, Customer Service, Sales & Business Development
Posted on Thursday, May 30, 2024

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Customer Success Analyst

Designation:- Customer Success Analyst
Experience:- 1-3 years
Location:- Pune

Description:

  • Understand how the product works and how it is used by customers.
  • Work closely with customers to answer queries about features and capabilities of our product.
  • Interact with customers on/off-site to troubleshoot issues.
  • Provide workarounds by leveraging your troubleshooting skills.
  • Provide suggestions on how to configure the product based on customer requirement
  • Carry out the configuration tasks and encourage customers to do these tasks on their own.
  • Develop knowledge-based articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Provide technical expertise, guidance, mentor-ship to team members.
  • Follow and contribute to existing processes to manage customer requests efficiently.
  • Role may involve travel to customer locations.

Skills Required:

  • Analytical and problem-solving skills
  • Good communication and inter-personal skills
  • The candidate should be ready to work in Night Shift
  • The candidate should be ready to work from office

What you will need to have:

  • Any Graduate in Any Specialization

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our customers.

We are looking forward to growing our teams with people who share our energy and enthusiasm for creating the best experience for our customers. Are you the one we are looking for? Get in contact with us and who knows you might be in our office next week to talk about the opportunities. Please send us your CV and short cover on our carrer site.

What Maxxton offers you
Good benefits
Good salary and benefits, like a company paid pension scheme and saving for extra paid leave.
Good work-life balance
We respect the fact that you also want to spend time on personal development.
Dynamic and international environment
Being part of a group of dedicated colleaugues in the Netherlands and India.
Accelerated career progression
Working in an environment that motivates you to grow.

We are here to help! Drop us a line, if you want to know more about career opportunities at Maxxton.

career@maxxton.com
Jobs Maxxton
Working at Maxxton means giving everything to every challenge that comes your way. At Maxxton we are proud of teamwork and appreciate top performances. You work with passionate people on innovative solutions, all to improve our software for the hospitality industry. People with different backgrounds, but all with the same ambition to embrace new ideas and technical innovations, are working together to continuously improve.
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