What you will do:

The HR Business Partner at Lighthouse serves as a strategic partner to a functional team and respectively with the leaders of that functional team at Lighthouse team by developing and delivering integrated and inclusive HR Services such as: Strategy Development, Organization Design, Talent Management, Organizational Effectiveness, Change & Transition Management and Functional HR Integration. This role will collaborate with Lighthouse’s Talent Enablement team. The HR Business Partner reports to the Director of Talent Enablement and is co-responsible for the overall performance of the Go-to-market team in EMEA and APAC in collaboration with the Global Sr. HRBP for the GTM Talent Cluster.

As HRBP for the Go-to-Market teams you will implement corporate policy, facilitate organization and leadership development efforts, and work with employees and managers to address root causes of people related challenges. You also play a role in administering talent management and succession planning activity within a specific functional team. In this role, you’ll assist senior management in the development of solutions through cultural and process perspective organizational development. Moreover, you’ll be responsible for the successful roll-out of company-wide programs and initiatives (e.g., salary review, workforce planning, and organizational change).

Where you will have impact:

Initiate, Develop and Implement People Programs
Develop and roll-out HR policies that support business objectives. Analyze trends related to hiring, employee morale and retention, and employee relations and report updates and progress to management and within the Talent Enablement team to identify opportunities to improve efficiency, aligning HR efforts with the company goals related to profitability, efficiency, and performance. Design and execute strategies to increase organization, team and individual performance to improve the business’s capabilities to deliver against its goals.

Consult with Leaders and Managers and enable them to reach their goals
Consult with functional leaders to outline the organization’s HR goals, identify opportunities to improve processes, and provide recommendations to improve employee morale and boost performance. Provide expertise in the areas of leadership and team development, performance management and other HR Best Practices.

Coordinate Talent Enablement Efforts across the Customer Ops Department
Work closely with individual departments and business lines to coordinate human resources initiatives including training, employee feedback, and internal mobility. Gather data and feedback from department heads or individual personnel and uses it to guide future HR initiatives.

Address & Resolve Employee Concerns
Resolving employee grievances, resolve complex employee relations issues grievances and be the first point of contact for the functional teams. Work closely with management and employees to improve work relationships, build morale and increase productivity and retention. Stay updated on regional legislation to independently drive resolution of employee concerns

Own the full employee lifecycle to drive operational excellence for the sub teams
Actively work with the Customer Ops team to ensure employee experience is at its best, and support and administer day-to-day operations from onboarding to off-boarding.

About the team:

As HR Business Partner of the Go-to-Marketing teams in EMEA & APAC, you’ll be part of the Commercial Talent Cluster and collaborate with the Sr. HR BP for the GTM team (including Revenue and Marketing teams). While the Sr. HR Business Partner focuses on the overarching strategy, you will be specifically responsible for driving the success of the EMEA and APAC based teams within this cluster. Together, you will align the global strategy with business realities, ensuring cohesive execution. Your role will involve rolling out initiatives and aligning with commercial leaders to meet their specific needs, ensuring that the broader strategic goals are effectively implemented at the team level.

Who you are:

• Proven experience in Human Resources, HR Consulting or HR Projects
• Proven experience in managing multiple projects with strong prioritization skills
• Strong written and verbal communication skills. Ability to manage and present data to effectively tell a story about organizational and business change; attention to detail is critical.
• Proven knowledge of HR industry practices
• Demonstrated strong facilitation and presentation skills
• Demonstrated problem solving and decision making skills
• Demonstrated ability to influence and partner within a diverse organization to help drive business results
• Proven ability to manage conflict and the courage to challenge organizational thinking
• Demonstrated ability to work in and manage change and ambiguity

What's in it for you:

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
• Workshops and frameworks that help employees realise their full career potential
• A mandate to operationalize and democratise research through tools, training, and processes
• The opportunity to shape the products that more than 85,000 users rely on worldwide
• A mobility approach that fits your personal situation, with a mobility budget or company car
• Extensive health insurance packages for you and your dependents prioritising our employees' holistic well-being and healthcare needs
• Private pension funding through group insurance
• A compensation that values your work and which we will proactively keep competitive
• A referral bonus scheme when you bring new talent to our #bestteamever!