What you will do:

As a Technical Support Specialist at Lighthouse, your mission is to be the cornerstone of exceptional client experiences and seamless technological integration within the hospitality industry. You will leverage your expertise to provide unparalleled support, troubleshoot technical challenges, and drive the successful implementation of our innovative products. By mastering our internal tools and procedures, collaborating with integration partners, and ensuring the flawless operation of our solutions, you will play a pivotal role in enhancing the efficiency and effectiveness of hotel operations worldwide. Your dedication to excellence and commitment to customer satisfaction will illuminate the path to success for both Lighthouse and our valued clients.

Where you will have impact:

• Client Engagement and Troubleshooting: Assist with client inquiries and technical issues, ensuring swift resolution and exceptional customer satisfaction.
• Proficiency of Lighthouse Tools and Procedures: Obtain thorough knowledge of Lighthouse's internal tools and procedures, fostering seamless workflows and interdepartmental collaboration.
• Product Implementations: Take charge of implementing Revenue Insight, Benchmark Insight, and other future integrated products, driving efficiency and innovation forward.\
• Integration Coordination: Serve as the liaison between integration partners, hotels, and internal teams to orchestrate smooth systems integrations.
• Ticket Management: Manage all Sciant (and future third-party) related tickets and tasks with precision and attention to detail.
• Configuration Expertise: Execute all configuration steps within Lighthouse's integration platforms, ensuring optimal performance and functionality.
• Versatile Support: Cross-train to provide support for non-integrated products when required, showcasing your adaptability and dedication to customer-centric solutions.
• Health Checks and Monitoring: Conduct thorough pre- and post-implementation health checks, utilizing internal tools to monitor integration implementations and ensure operational excellence on a daily basis.
• Collaborative Approach: Collaborate closely with our Data Engineering and Product teams, escalating issues when necessary and fostering a culture of teamwork and continuous improvement.

Who you are:

• Bachelor’s Degree or equivalent in experience.
• 1 - 2 years experience within the hospitality industry preferably in Front Office, Reservations or Revenue Management operations, or equivalent experience as a Product Support Specialist in Customer Care.
• Strong knowledge of the service/hospitality industry, including hotel operations and property management, sales and revenue systems.
• Strong interest in technology.
• Drive for innovation and creativity.
• Excellent and effective oral and written skills.
• Strong work ethic, hands-on, detail oriented with a customer service mentality.
• Proven success in a customer facing environment i.e. through satisfaction scores.
• Team player, ability to work cross-functionally and under pressure, self-driven, motivated.

What’s in it for you:

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world. For this specific role, it is envisioned to be located in Spain or Belgium.
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• 160€/month on your Cobee flexible benefits card to be used on either food (restaurants, bars, coffee shops, delivery, etc), Transportation (Monthly bus/metro tickets) or Nursery for children up to 3 years old.
• 40€/month to learn or improve any language on Preply
• Alan health insurance: 100% coverage for you, your spouse and your dependants
• A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
• A compensation that values your work and which we will proactively keep competitive
• A referral bonus scheme when you bring new talent to our #bestteamever!