Client Success Specialist - APAC
Stardekk
This job is no longer accepting applications
See open jobs at Stardekk.See open jobs similar to "Client Success Specialist - APAC" Fortino Capital.At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.
Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.
At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
What you will do
The Hotels Network has joined Lighthouse! We're expanding our team and are looking for a passionate Client Success Specialist to support our mission of helping hoteliers improve and optimize their guests' direct booking experience. As a Client Success Specialist at The Hotels Network, you will play a key role in helping hotel brands grow their direct bookings and optimize their guest experience. You will manage a portfolio of clients, ensuring they get the most value out of our software through excellent onboarding, support, and proactive engagement. Your work will have a direct and immediate impact on both client satisfaction and our business results.
Where you will have impact
- Manage client accounts from onboarding to long-term relationship building
- Coordinate closely with Sales Managers to ensure a smooth client journey from prospect to active user
- Analyze client performance data to identify opportunities and suggest initiatives for improving direct bookings
- Monitor and track hotel results, offering strategic insights to optimize performance
- Act as a bridge between clients and the technical team, sharing feedback and facilitating product improvements
- Collaborate with the wider team in meetings and internal projects, sharing best practices
- Consistently deliver a high level of client success that delights hoteliers globally
About our team
The Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests’ booking experience and regain their fair share of online revenue. We believe in what we do. As do thousands of hotels around the globe.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Data culture growth: Opportunity to evolve data culture in a fast-growing scale-up.
- Competitive compensation: Proactively maintained to value your work.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
- 1–2 years experience in Customer Success or Account Management
- Proficient in Malay or Thai and English (required)
- Background in the hospitality industry is highly valued
- Experience with hospitality software is a big plus
- Comfortable with data analysis and tech tools
- Excellent communication and presentation skills
- Strong problem-solving mindset and customer-first approach
- Independent, proactive, and hands-on
- Team player who thrives in a fast-paced, multicultural environment
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.
This job is no longer accepting applications
See open jobs at Stardekk.See open jobs similar to "Client Success Specialist - APAC" Fortino Capital.