Want to help shape Operations in a growing SaaS company and make a real difference for both our customers and your team?

At Worklinq, we help organisations across Europe manage their workforce through business-critical software. We are modernising our platform, moving customers to the cloud and continuously improving how we operate and support our customers.

We are now looking for a Operations Team Lead to play a key role in that journey.

What you’ll be doing

You will lead our Operations team of 5 employees and help build a structured, proactive and customer-centric Operations function.

This is first and foremost a hands-on role. You will lead, coach and develop the team, but you will also be an active part of the daily operational work, troubleshooting issues, improving environments, strengthening monitoring and driving incidents through to resolution.

We are looking for someone who enjoys doing as much as leading.

Your key responsibilities include:

• Lead, coach and develop the Operations team
• Take an active part in daily operational and technical tasks
• Create clear processes, priorities and ownership
• Ensure stable operation of customer environments
• Strengthen monitoring, troubleshooting, hardware and incident handling
• Support customer migrations from on-premise to cloud
• Improve automation, documentation and ways of working
• Work closely with Development, Product and customer-facing teams
• Keep customer impact at the centre of operational priorities

What you bring

You probably have experience from Technical Operations, Cloud Operations, DevOps, infrastructure or a similar environment and still enjoy being close to the technology.

You are hands-on, structured and action-oriented, take ownership and drive issues through to resolution. You understand both cloud and legacy/on-premise environments and enjoy developing people while improving how a team works.

Previous leadership experience is an advantage, but drive, ownership and the ability to lead and develop others are just as important.

What you can expect

You will join an ambitious and informal company with short decision paths and real opportunity to make an impact. You will have room to shape how Operations works, challenge existing ways of working and turn ideas into action.

Worklinq is in an exciting transformation phase where our Workforce Management solution is delivered as a full Software-as-a-Service solution in the cloud. You will be working in one of the industry’s most innovative companies with a long list of large and high-profile international and national customers across most industries.

Our head office is in Denmark, and in addition we have branches in Sweden, Norway, UK and Romania. Every year we gather all employees across countries for one or two social events, and in addition, we also prioritise regular local and department/team events.

Interested?

Interested in helping us build the next generation of Operations at Worklinq? We would love to hear from you.

If you have any questions about the position, our company or the application process, you are welcome to contact Chief Operations Officer Daniel B. Stuhr at dbs@worklinq.com.