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Fortino Capital

Customer Service Team Leader

Efficy CRM

Efficy CRM

Customer Service
Posted on Saturday, January 6, 2024
Professional Services & Customer Care · Copenhagen · Hybrid Remote

Customer Service Team Leader

Dare to dream big at efficy, Europe's CRM Champion. Here, your ambition finds a home, and we place people at the heart of every success story! Join us as a Customer Service Team Leader in Copenhagen!

Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s more than 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.


Your Impact

We are seeking a dynamic and proactive Team Leader to join our team in Copenhagen and to provide exceptional service delivery to our valued customers for our webCRM product line.

As a Team Leader, you will play a critical role in fostering a positive environment for the team and continuously improving service quality for the European CRM champion! Join us on our exciting journey!

Key Responsibilities

  • Lead and mentor a team of customer service agents, both customer care and support specialists, fostering a collaborative and high-performance culture.
  • Provide guidance and expertise to the team, ensure timely and effective answers to customers’ requests, as well as resolution of customer issues.
  • Act as a liaison between the customer service team and other departments, facilitating clear communication and collaboration.
  • Develop and implement training programs to enhance the team's technical skills and customer service capabilities.
  • Analyze customer service metrics and implement strategies to continuously improve performance, customer satisfaction, and customer retention.
  • Escalate complex technical issues to the appropriate internal teams and follow up to ensure timely resolution.
  • Collaborate with product development teams to provide valuable insights for product improvement and R&D based on customer feedback.
  • Stay informed about industry trends, emerging technologies, and best practices in customer support.

About YOU

  • Bachelor's degree in a technical field or equivalent practical experience.
  • Proven experience in customer service roles, preferably in a CRM software environment.
  • Inner leadership skills with the skill set to lead and develop a high-performing team.
  • Fluent in Danish with a strong command of English
  • Excellent problem-solving and troubleshooting skills, with a keen attention to detail.
  • Exceptional communication skills, both written and verbal.
  • Ability to thrive in a fast-paced and dynamic work environment.

We offer YOU

  • A competitive salary package and a referral program.
  • A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.
  • High flexibility and hybrid work is part of our DNA.
  • State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm.
  • International growing opportunities and internal mobility.
  • Events: team lunches, after work, sports, trips
  • Learning opportunities: languages, tech, product, sales techniques, leadership.

Do you have questions about this position? Please contact jobs@efficy.com

Find more jobs at https://jobs.efficy.com.


efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!


Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
Professional Services & Customer Care
Role
Team Leader
Locations
Copenhagen
Remote status
Hybrid Remote

Copenhagen

We care about building One team

  • Monthly after works

  • Company events

  • Inspirational events

  • Holiday celebrations

  • Quarterly company updates

efficy revolutionises the workplace with the opening of its new “Co-Working & Co-Living” office in Brussels

Today, more than ever, we have the opportunity to work with people from all over Europe without seeing them in real. With these new facilities, they are now able to gather in one place, and share more than just meetings. The relationships between colleagues will be stronger, their commitment to our success will be bigger. We know it’s a disruptive concept. But we’ve seen some very positive effects already,” says Cédric Pierrard, efficy co-founder.

Professional Services & Customer Care · Copenhagen · Hybrid Remote

Customer Service Team Leader

Dare to dream big at efficy, Europe's CRM Champion. Here, your ambition finds a home, and we place people at the heart of every success story! Join us as a Customer Service Team Leader in Copenhagen!

Already working at Efficy?

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