Large company with great ambitions and close relations

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy’s platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy’s tools.

Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees' work.

At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journey!

A unique work experience & company culture

We want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away.

Role Overview

We are creating a strategic and hands-on role: AI Enablement & Implementation Manager.

This role sits at the heart of Efficy’s transformation. You will help teams turn AI opportunities into practical solutions, support people to work smarter, and ensure we adopt AI in a safe, responsible, and sustainable way.

You will act as a bridge between what AI can do and what the business needs — helping teams rethink their processes, simplify work, and introduce new ways of working powered by AI.

This role is part strategist, part coach, and part implementation lead.

Key Responsibilities

1. Bringing AI Into the Business (Implementation)

• Identify opportunities where AI can simplify work, reduce manual effort, or improve quality.
• Lead the design and rollout of practical AI solutions in collaboration with teams across Efficy.
• Coordinate with internal stakeholders (IT, security, data, department leaders) for smooth and responsible implementation.
• Ensure solutions are reliable, safe, and sustainable.

2. Company-wide AI Enablement

• Develop internal AI framework — guidelines, ways of working, and support materials.
• Train, coach, and support employees to use AI confidently and responsibly.
• Build resources and communities to strengthen AI literacy across the company.

3. Strategic Partner to the Business

• Work closely with leaders to translate business needs into realistic AI opportunities.
• Simplify innovation by reducing barriers and supporting experimentation.
• Advise on emerging AI tools, trends, and best practices while ensuring compliance with privacy and security standards.

4. Transformation & Culture Building

• Promote a culture of curiosity and responsible experimentation with AI.
• Support change management to help teams adapt workflows and embrace new ways of working.
• Share successes and lessons learned to inspire and build momentum.

5. Measurement & Impact

• Track impact of AI initiatives — time saved, quality improvements, customer experience gains.
• Set up KPIs and dashboards to show progress and business value.
• Communicate outcomes clearly to leadership.

About YOU

• Proven experience leading digital, technology, or business transformation initiatives.
• Strong ability to partner with senior leaders and cross-functional teams.
• Background in enablement, training, HR, or process optimisation is a plus.
• Skilled in change management and supporting adoption of new ways of working.
• Solid understanding of data privacy, security, and governance principles.
• Excellent communication and facilitation skills — able to translate complex topics into simple, actionable insights.
• Comfortable with modern AI concepts, including AI assistants, automation, and digital workflows (no coding required).
• Ability to collaborate with technical experts and understand their recommendations.
• Interest in learning how AI solutions are built and deployed (training provided).
• Pragmatic, business-focused mindset with a hands-on approach to problem-solving.

We offer YOU

• A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen
• High flexibility—hybrid work is part of our DNA
• State-of-the-art offices where teamwork is the norm
• International growth opportunities and internal mobility
• A competitive salary package and a referral program
• Engaging events: team lunches, after-work gatherings, sports activities, and trips
• Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development

Do you have questions about this position? Please contact jobs@efficy.com

Find more jobs at https://jobs.efficy.com

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Efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

If you're interested in joining us, we encourage you to apply. We can’t wait to meet you!

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Disclaimer

Efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.

All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.

Department

Human Resources

Locations

Brussels

Remote status

Hybrid

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