Role: Customer Success Manager

Location: Copenhagen (Hybrid way of working - 2-3 days per week in the office and the rest at home or at Client's premises)

Competitive salary

Start Date: ASAP

Do you feel invisible?

When you join us, you won’t just be a number; if you’re ready to step up, you can make a difference with us, you’ll enjoy plenty of visibility at LetsBuild. 🔦

You’ll be assigned a buddy from day one, we’ll set you up for success with a great onboarding; you’ll have modules to go through and week by week you’ll build your knowledge and learn in a structured and organised manner.

We’ve got strong logos in the Danish construction market, so we’re a brand our Clients trust, making it easier for you to Onboard and keep those clients happy 😊

How about the CSM team? You’ll join Virgina, Justine, François, Michiel and Jasper, an international team spread across Belgium and Denmark.

You'll report into Virginia; she manages her team by adapting to the individual, you'll find her present, reliable, she'll give you a lot of trust and empower you. You'll have weekly team meetings as well as one-ones with Virginia.

About the role:

Your key objective will be to help our new and existing customers make the most out of LetsBuild Geniebelt (one of our flagship products).

You’ll can expect to get involved in the following activities when you join us:

• Onboarding
• Training
• Customer support
• Conducting QBR's with your portfolio of Clients (Identifying upsell opportunities, as well as recognising risk of churn etc.)

Ultimately, you'll help your clients realise their goals, and be an integral part of a series of triumphs!

About you:

• You’ll join us with 1-2 years SaaS B2B experience as a Customer Success Manager
• You’ll be fluent in Danish and English
• You’re a team player and enjoy collaborating across the business to bring a positive experience for your customers
• You have the ability to build relationships through empathy and a positive attitude
• Your training skills will be top notch in order to onboard your customers and ensure they get the most out of GenieBelt
• You have great communication and negotiation skills to organise your renewals coupled with help from the AE team

(We’d love to hear what you think of our products: Geniebelt and our other LetsBuild Products can be downloaded in the app store or google play store today :-)

About us:

• You will work with a team of 55+ people who are passionate about making a positive change/impact in an industry that contributes to a large portion of CO2 gasses globally.
• Our products are used to build houses & apartments, office buildings, commercial centres, wind farms, highways and many other cool projects out there! 🛣️ 🏠
• Our main offices are located in Braine L'alleud (Belgium), Copenhagen (Denmark) and Lodz (Poland) with a team of 55+ international employees

For a confidential chat about your next step in your CSM career, reach out in the following ways:

• Send me an Inmail
• Send me email on jo.wilkinson@letsbuild.com
• Or simply hit the apply button below!